ServiceLink includes, but is not limited to, the following features:

• American Job Center (AJC) services and case management across programs.
• Support for state and federal programs and grants.
• Participant tracking and reporting across different funding streams, from registration to job placement.
• Hierarchical, inheritable security structure supporting multi-partner services and case management.
• Self-service tracking.
• Tracking services provided to self-service job seekers, participants, and employers.
• Tracking of all internal and external job order views and referrals.
• Case Details (Universal Information) and Employer Details pages have a list of services and easy access to the most frequently used features.
• Calendar functionality for staff and job seeker appointment management.
• DocuSign electronic signatures, enabling staff to sign documents digitally and securely, including ITAs/IEPs.
• Customer outreach and notification methods, including email, text messaging, and chat with AJC staff.
• Events manager for posting information on job fairs, workshops, and other public events.
• Extensive, permissions-based system administration functions.
• Management functions for office supervisors and region and state directors.
• Programmatic edit checks to ensure data consistency and integrity.
• Unlimited staff access to reports through the Tableau Business Intelligence enterprise license.
• Customer-focused job seeker and employer services.

Share The Information You Want With Who You Want

ServiceLink supports the management of business processes, security levels, and reporting by program, while still allowing for cross-program data sharing. A State Administrator sets the permissions and privileges for each user including the ability to determine the level of data control for create, write, and read access for each program (WIA, TAA, LE, etc.); the ability to restrict access to certain pages in the application (WIOA); and the ability to control read and write access to similar programs across different user groups. Administrators can also grant offices, agencies, Workforce Investment Boards (WIBs), or regions block, read, or write privileges to Local Workforce Development Boards (LWDBS) based on their specific

Comprehensive and Flexible

ServiceLink supports complete intake, eligibility determination, case management, service delivery management, fiscal management, and outcome tracking for the following programs:

• Workforce Innovation and Opportunity Act.
• Wagner-Peyser.
• Veterans Employment and Training Services.
• Reentry Employment Opportunities (REO).
• Demonstration Grants.
• H-1B Grants.
• Reemployment Services.
• WPRS.
• RESEA.
• YouthBuild Grants.
• State Apprenticeship Grants.

Got a state-specific grant or program?
​No problem. 

Full support for the addition of Federal Mandates/grants is included in the subscription cost. New program types and enrollment types can be added within minutes. For example, one subscriber received a new national emergency grant on a Monday and the new enrollment was available in AJL for adding participants and tracking services and expenditures by noon, without programmer or database developer intervention.

America's Job Link Alliance

​Address: 1430 SW Topeka Blvd., 2nd Floor
Topeka, Kansas, 66612
Phone: (800) 255-2458
Fax: (785) 296-2119
Email: [email protected]