Primary Case Manager

In most cases, the primary case manager is the case manager responsible for providing case management services to the job seeker and monitoring his/her participation in planned services. The primary case manager displays for all enrollments (Except LE Self-Registration), and is the case manager who added the enrollment, unless Primary Case Manager was subsequently assigned. Primary Case Manager does not indicate or require that the job seeker receive case management services. Some job seekers may periodically receive services from many different case managers along with his/her self-directed activities. If the job seeker self-registered in LE, he/she does not have a primary case manager for the LE enrollment. Services subsequently provided by staff are reported on Management Reports by the case manager who provided the service.

AJL provides settings for states to determine who, by account type, can change Primary Case Manager. If the current case manager has privileges for reassigning the case manager, Primary Case Manager is a link. These privileges are set by the AJL administrator based on state policy and procedure.

Add/Edit Primary Case Manager

1. To change Primary Case Manager, click the Change Case Manager button. The Primary Case Manager page displays.
   
2. Select a new case manager from the drop-down. Only case managers in the office of registration display in the drop-down. (To reassign the office of registration, go to Program Details.) Some case manager names display more than one time because each Station Desk assigned to the offices displays. If a case manager has more than one Station Desk, his/her name displays for each Station Desk.
   
3. Click Submit to save the changes and return to Enrollment Details.