Monitoring and Feedback

AJLA–TS maintains performance monitoring through established KPIs and user feedback systems. The Customer Success Team actively engages with states through multiple channels. This structured approach ensures continuous improvement of applications based on state feedback while fostering collaboration among members.

Atlassian Service Management

The AJLA–TS CST provides frontline support services during regular business hours from 8:00 am to 5:00 pm CST/CDT, Monday through Friday, excluding State of Kansas holidays. Customers can submit support requests (tickets) through multiple channels - either through the Jira Customer Portal which is available 24/7/365, or by emailing [email protected]. The team uses Jira Service Management, Atlassian’s IT service management solution, to efficiently track and manage customer requests.

Open and Transparent
​Support Systems

When customers submit requests, they receive email notifications when AJLA–TS staff respond to their request and when it is resolved. Customers can monitor all their requests and check status through the Requests button near their avatar in Jira, where they can view details and respond to staff comments. For Priority Level 1 issues outside normal business hours or during holidays, customers should contact the Agency Director at 785-207-1210, who will assemble the appropriate team to resolve the issue.

Comprehensive Technology Solutions​

AJLA-TS is integrating cutting-edge technologies including AI, machine learning, and cloud computing to create intelligent and scalable solutions. The organization is implementing Learning Language Model (LLM) to provide an advanced resume builder and job posting platform that optimizes between job seekers and employers.

The integration of LLM will enable dynamic and tailored resume creation by analyzing user input, job history, skills, and career aspirations to generate highly professional and customized resumes. The AI’s contextual understanding and industry-specific knowledge ensures optimized resumes for target job markets.
Advanced AI algorithms will be used to match job seekers with suitable job opportunities by considering factors like skills, experience, preferences, and market trends.

Cloud Data Storage 

For cloud computing infrastructure, AJLA-TS leverages Amazon Web Services (AWS) to meet key business objectives. AWS allows the engineering team to access advanced application development tools and resources while providing better access to employment data through big data processing tools and cluster computing resources. This cloud infrastructure ensures the platform can scale to meet growing user demands while maintaining high performance and reliability.

Maintenance and Technical Support

AJLA–TS is dedicated to the security and the privacy of its users.

• For software releases, Static Application Security Test (SAST) scans are mandatory for all states, conducted by Checkmarx which is integrated with the AJLA GitHub version control system.
• The organization also performs annual third-party application scans, code reviews, and penetration tests for all AJLA products.
• AJLA-TS maintains its network security in alignment with the National Institute of Standards and Technology (NIST) 800-53 R5 moderate control standards. This alignment is consistently maintained alongside the State of Kansas Information
• Technology Policy 7230 minimum security standards and procedures.
• AJLA–TS delivers industry-leading maintenance and technical support powered by AWS cloud technology to ensure maximum system reliability and performance.
• With 56 years of experience serving workforce development agencies, our expert team provides comprehensive maintenance and technical support that keeps your systems running smoothly and efficiently.
• 24/7 system monitoring and proactive maintenance.
• Automated security updates and patch management.
• Scalable infrastructure that grows with your needs.
• Enterprise-grade data protection and disaster recovery.
• Regular system upgrades and performance optimization.

This powerful combination of AJLA–TS’s workforce development expertise and AWS’s cutting-edge cloud technology creates a reliable, high-performance environment that maximizes system uptime and minimizes disruptions to your operations.

America's Job Link Alliance

​Address: 1430 SW Topeka Blvd., 2nd Floor
Topeka, Kansas, 66612
Phone: (800) 255-2458
Fax: (785) 296-2119
Email: [email protected]
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