Self-Referrals

A self-referral is a request by a job seeker to be referred to a staff-assisted job order with a Public Limited disclosure level. The purpose of the self-referral is to allow job seekers to request a referral to a job without reporting to the office to make a request. If a non-citizen not eligible to work in the United States attempts to self-refer to a job order, the following validation message displays: "Please contact your local Workforce Center for further information in order to apply for this job posting."

Self-referrals are for staff-assisted Public Limited job orders only. A self-referral is not a job referral in that a referral is not posted to the job order until the self-referral is approved by the staff. A self-referral is a request by the job seeker to be referred to a job.

Each order can be set to allow or not allow self-referrals. AJL also provides administrative settings to suppress the self-referral option completely, so that the self-referral option does not display on the job order.

Self-referrals display in the self-referral queue. Self-referrals are added to the queue when a job seeker requests a job referral to a staff-assisted job order with a Public Limited disclosure level. From the self-referral queue, staff can review the job seeker's resume and the requirements of the job order, and then approve or deny the referral based on the job seeker's qualifications. If a self-referral is pending for a job order that has been closed or put on hold, in the interim between the request and the review, AJL provides that information, along with an option to notify the job seeker.

If staff approve or deny a referral in error, they can contact their supervisor or the AJL administrator and have the referral request reset. Resetting the referral request places it back into the queue as pending review.

Pending self-referrals display in the self-referral queue based on the current user's account type: Casetrackers and Supervisors: Office; Regional Directors: Offices in Region; Provider (Agency) Directors: Offices in Regions in Agency; and State Director: all. After a referral is approved or denied, it no longer displays in the queue.

Review Self-Referrals

1. Navigate to self-referrals (Client > Self Referrals). Click a name in the Client Name column to review the job seeker's resume. The Preview Resume page displays.
2. More than one resume may display on the Preview Resume page. Select the resume most closely related to the job. If more than one resume is related, review all related resumes. Click a Print Preview link in the Preview column. The client's resume displays.
   • If you're not familiar with the requirements of the job, you may want to first review the job, especially if several self-referrals are pending for the same job.
3. Review the resume to determine if the job seeker's qualifications meet the minimum qualifications for the job. Return to the self-referral queue.
4. Click the link in Job Title column to review the job details. If the client is in context (If the client's resume was reviewed before reviewing the job order), click Comparison in Related Links to view a comparison. Return to the self-referral queue.
5. Click the Approve/Deny link in the Status column. The Make Referral page displays with Approve, Deny, and Return to Referral List buttons. The Client ID (Participant ID) and Social Security Number display as text only. The Office and Station Desk are defaulted to the current user. The Date to Report and Time to Report fields are not required but can be entered as appropriate.
   1. Approve: To approve the referral, enter a Date and Time to Report, if needed. Click Approve Referral.
      1. If the self-referral is approved, a referral is added to the job order.
      2. If the employer and/or job seeker have email addresses on file, the option to Email Employer and Email Job Seeker is displayed. If not, then the letter option is displayed, with Print Employer and Print Job Seeker buttons.
      3. Both the letter and email options display, for both the employer and the job seeker, with an editable message. Edit the message if needed and click Print or Send. Make sure that all information about the method of contact is included on the job seeker letter so that he/she has full and accurate instructions for applying for the job.
   2. Approve – Job Not Open: If the status of the job has changed from open (Active) to Referred, Inactive, or On Hold between the time the job seeker requested the referral and the time the referral request was reviewed, AJL generates a submission error message and provides an option to send an email to the job seeker.
   3. Deny: To deny the referral based on the job seeker's lack of qualifications, click Deny Referral.
      1. If the job seeker has an email address on file, the option to Email Job Seeker is displayed. If not, then the letter option is displayed, with a Print Job Seeker button.
      2. Both the letter and email options display with an editable message. Edit the message if needed and click Submit Denial Letter. Then print the letter or Send.

Quick Start Guide

Click to view full-screen video in new tab: Managing Self-Referrals