Getting Started

America's JobLink (AJL)'s case management section, ServiceLink, is a user-friendly, web-based system that supports the delivery of customer-focused job seeker and employer services, and provides a standardized business process for following participants through the workforce system network. ServiceLink was designed for USDOL/ETA grants, but has been customized to manage numerous other federal, state, and local employment and training grants. ServiceLink provides one-stop service tracking, case management, data collection, and reporting. It manages eligibility and maintains program registration and enrollment records. It allows case managers to track client self-services and allows partner programs to access clients’ universal information.

ServiceLink includes, but is not limited to, the following features:

• American Job Center services and case management across programs.
• Hierarchical, inheritable security structure supporting multi-partner services and case management.
• Extensive, permissions-based system administration functions.
• Full support for new state and federal programs and grants.
• Full set of programmatic edit checks to ensure data consistency and integrity.
• Universal information client record with document uploader.
• Self-service tracking.
• Customer-focused job seeker and employer services.
• Customer outreach, notification, and mass communication methods including text messaging.
• Participant tracking and reporting across different funding streams, from registration to job placement.
• Tracking of all internal and external job order views and referrals.
• Online interactive performance and management information reports including ad hoc reports.
• Events manager for posting information on job fairs, workshops, and other public events.
• Management functions for office supervisors and region and state directors.
• Customizable training resources repository.
• Disability resources for staff.