Manage My Account

Account Activation

Confirm Staff Account

Once your new staff account has been created, you will receive an email with the following text: "A new staff account has been created for you in <state environment>. To confirm your email and set your password, click the link below: [Confirm Staff Account]."

  1. Select the Confirm Staff Account link to confirm your email address.
  2. You will be taken to the AJL splash page and see a confirmation message that your email address is confirmed.
  3. To complete the confirmation process, you must create an account password. Select the Forgot Password link. The Forgot Password page displays.
  4. Under Forgot Password, enter your username and select Submit. Any reset methods available to you display (e.g., Reset Code, Security Question, Email). Select Email.
  5. An email is sent to your confirmed email address. The page refreshes to the AJL splash page and a notification reads: "Email has been sent to <partially masked email address>."
  6. Open the email and click the Reset Password link. The Reset Password page displays.

    7. Password reset links and codes are only active for 24 hours.

  7. Enter and confirm your new password.

Forgot Username and Password Support

Forgot Username

As a staff member, if you forget your username, ask a colleague to look up your username in the User Search. The Forgot Username functionality is only available to job seekers, employers, and training providers.

Forgot Password

An active or pending Job Seeker, employer, provider, or staff member can select the Forgot Password link in the Log In form on the AJL splash page to reset their password.

Passwords must meet minimum strength requirements, as indicated by the color of the password strength meter and "Strong Password" confirmation. Passwords can be between 8 and 128 characters. They cannot contain the username or nine-digit numbers (e.g., SSNs) to promote account security. To view the password you have entered, select Show.

The Forgot Password functionality will follow one of four paths, depending on information provided in the account and on state settings.

  1. Select the Forgot Password link on the AJL splash page in the Log In form. The Forgot Password page displays.
  2. Enter your username and select Submit.
  3. Reset your password with one of the following four options.

Email Confirmation

  1. If you have a confirmed email, you can select Email.
  2. Click Submit. The AJL splash page displays with a confirmation: "Email has been sent to <partially masked email address>."
  3. Open the email and click the Reset Password link. The Reset Password page displays.

    4. Password reset links and codes are only active for 24 hours

  4. Enter and confirm your new password.

Text Message Notifications

To receive a text message password reset code, your state must have text messaging enabled, and you must have a number designated as a Cell Phone (Can receive text messages) in your Address Book.

  1. If you can reset your password by text, you can select Text Message.
  2. Select Submit . A notification message displays: "A text message with a reset code has been sent to <partially masked phone number>."
  3. You will receive a reset code via text.
    1. If you navigate away from the Password Reset pages, you can return to the AJL home page and select the Use Reset Code link in the Log In form to directly enter your reset code.
    2. After entering the reset code, the Reset Password page displays.
    3. Enter and confirm your new password.

    Security Questions

    If you do not have a confirmed email and cannot receive text messages, you can reset your password by answering the security question.

    1. If you can reset your password by security question, you can select Security Question.
    2. The Security Question page displays. Enter your security answer and select Submit.
    3. If you correctly answer the security question, the Reset Password page displays.
      1. If you answer the security question incorrectly, a validation message reads: "Incorrect answer. Try again."
      2. If you answer the security question incorrectly five times, the page refreshes to the AJL splash page and a validation message reads: "<Environment> cannot verify the information provided. You reached the maximum number of security question attempts. Please contact your local American Job Center for assistance."
      3. If the account has been disabled due to inactivity, a security question displays that does not match the security question selected for the account.
    4. Enter and confirm your new password.

    Password Reset Code

    If you do not have a confirmed email address, cannot receive text message notification, and do not know the answer to your security question, you can reset your password by requesting a password reset code from AJC staff who have the password reset privilege.

    1. From the AJL splash page in the Log In form, select the Use Reset Code link.
    2. Enter your username and the reset code that has been provided to you by AJC staff. The Reset Password page displays.
    3. Enter and confirm your new password.

My Profile

You can manage your account information by selecting the My Profile link in the top navigation menu. All staff users must keep their account information updated. Although the information will likely seldom change, when changes do occur, the account needs to be updated immediately.

Account Information

In the Account Information card, you can update the following information: name, job location and title, username, password, and security question/answer.

Edit Password

AJL has settings to periodically expire passwords and require users to change their passwords before access to ServiceLink is granted. AJL also allows users to change their password at their discretion by selecting Change Password in Account Information. Users should immediately change their passwords if they feel that the security of their password has been compromised in any way.

Edit Security Question/Answer

To change your security question and/or answer, in Account Information select Change next to Security Question and Answer. Security answers must be greater than one character.

Edit Address Book

On the Address Book card, select Edit. The Address Book page displays with options to add, edit, or delete address, phone number, fax, email, and website.

  •   The Address Book feature is now consistent across all user types. In general, staff should not need to update any Address Book information.

Confirm/Revoke Email

If the email address entered has not yet been confirmed (see Staff Account Creation), an "Unconfirmed" message displays, with a button to Resend Confirmation Instructions. If you click Resend Confirmation Instructions, a confirmation email will be sent to the email address listed.

If you or the user need to enter a new email address or no longer have access to a confirmed email address, select the Revoke Confirmation button to unconfirm the current email.

Notifications

Click Notifications to view a list of all system notifications sent to or from the user.