Job Seeker FAQs
Every time I log in, I see an Email Confirmation page. What do I do?
When you made your account, you may have entered your email, or you may have added it to your Address Book later. The first time you gave us your email address, we sent you an email message so you could confirm that you have access to that email address. If that email went to your junk mail or if you didn't select the link in it, you will see a message every time you log in, asking for you to confirm your email. When you select the Confirm Email button, we send you an email. You must select the link in that email within 24 hours to successfully confirm it. We ask you to confirm your email for your security. With a confirmed email, you can receive password reset instructions. For more information, see the Email Confirmation section.
I tried to log in, and I see a security question I didn't pick. What do I do?
It's possible your account has been disabled because you have not logged in for some time. To reactivate your account, you must contact staff at your local American Job Center. You cannot successfully reset your password or access your account until it is reactivated. See Forgot Password for more info.
I tried to answer my security question, but now I see a message that says my account is locked with a count down. What do I do?
For your security, we have lock your account after you enter your password or your security question incorrectly too many times. Contact local American Job Center staff or try again tomorrow. See Forgot Password for more info.
When I log in, I see a message that my registration is incomplete. What do I do?
When I log in, I see a message that my resume is missing or inactive. What do I do?
Select Continue to be taken to the New Resume page if you haven't yet made a resume, or to the My Resumes page if your resume has expired. Some states require that you have an active resume to fully use the system. See Creating a Resume for creating a resume from scratch, or Uploading a Resume to add a resume you already have.
When I view My Resumes, I see an Incomplete banner. What do I do?
The updated system has some fields that are now required that were not required in the past. A resume can be active (available from the Resume Search) while being incomplete. However, if you need to edit your resume, you must provide missing required fields to update and republish it. Select Review and Post in the resume steps to see an overview of the content you provided for the resume. Incomplete tags display next to any section that needs to be updated. Note that you must display at least one method of contact on your resume. For more information, see Managing Your Resumes.