Managing Your Account

Account Login

  1. Navigate to your state’s AJL website. At the top right of the AJL home page, click Log In/Register.
  2. Type your username and password.
  3. Click Log In.
    1. If you have not entered an email into your account or have not taken the opportunity to confirm your email address, an Email Confirmation page displays upon login. You have the option to enter your email address and to click Submit to confirm your email address. If you choose to verify your email address, you will receive an email message with a confirmation link that is active for 24 hours. Upon clicking the link, you will return to the AJL login. If the email address you have entered has already been confirmed, you will receive a validation message asking you to submit a different email address for confirmation. You may choose to continue to your account without entering another email address.
    2. A confirmed email address ensures greater security for your account.
    3. If you repeatedly fail to log in successfully, you will be locked out of your account for a designated amount of time (varies by state).
  4. To complete your login, click Continue. The Self-Service List page displays. Select at least one reason for your visit. You may select more than one. This information is collected to help improve AJL services. To continue to your personal home page, click Continue.
  5. Your home page displays the date and time you last logged into your account, along with the number of unsuccessful login attempts (if any) within a number of days defined by your state. If you do not recognize the last login or an unsuccessful login attempt, contact technical support using the contact information provided.
  6. If you need to update or add a new email address, go to Confirming a New Email Address under Email Confirmation for more information.

Email Confirmation

You can add and confirm a new email address or confirm your existing email address through the Contact Information section of the My Profile page.

Confirming Existing Email

  1. If you are trying to confirm your existing email and it has been more than 24 hours since the last confirmation link was sent, log into JobLink and click My Profile in the left-hand navigation menu.
  2. Your Email Address record on the Contact Information section displays a message stating: “Unconfirmed! Please check your email for confirmation instructions.” if you have not yet confirmed your email address.
  3. Click Resend Confirmation Instructions on the right-hand side to have a new email with confirmation instructions sent to the existing email address tied to your account.
  4. Go to your email account and open the email. Click the link provided in the email. The link redirects you to the JobLink home page and a confirmation message displays.
  5. If you tried to confirm your email using an old email or it has been more than 24 hours since your last confirmation link was sent, a message displays stating “Email confirmation token is invalid, please request a new one.”
  6. You can also contact your local American Job Center and request that staff send a new confirmation email link.

Confirming a New Email Address

  1. If you are adding or updating your email address, log into JobLink and click My Profile in the left-hand navigation menu.
  2. Click Edit Contact Information under the Contact Information section. The individual Contact Information page displays.
  3. Enter your new email address and confirm it in the corresponding fields.
  4. Click Save. Your new email address saves and a new confirmation email is sent to this email address with confirmation instructions.
  5. A new confirmation email is not sent if this email address has previously been confirmed. If no confirmation email is sent, contact your local American Job Center for assistance.

Forgot Username

  1. At the top right of the AJL home page, click Log In/Register and then click Forgot Password or Username. The Forgot Password/Forgot Username page displays.
  2. Under Forgot Username, type your email address and click Submit.
    1. If you have not provided an email address or have not confirmed your email address, a validation message will display that reads: "JobLink cannot verify the email address. If you have not provided or confirmed your email address, please click Alternate Recovery."
    2. If you have a confirmed email, an email is automatically sent to you. The page refreshes to the AJL splash page and a notification reads: "An email has been sent to <email>." You will receive an email with your username.
  3. If you cannot retrieve your username via email, you can click the Alternate Recovery link. The Alternate Username Recovery page displays.
    1. Select Job Seeker for account type and type your last name, date of birth, and ZIP code.
      1. If you enter incorrect information, a confirmation message displays: "JobLink cannot verify the information provided. Please contact your local American Job Center for assistance.” If you cannot enter the correct information after several attempts, a validation message displays: "You have reached the maximum number of attempts to retrieve your username. Please contact your local American Job Center for assistance."
      2. If you provide the correct information, a notification will display your username.

Forgot Password

  1. Click the Forgot Username or Password link on the AJL splash page beneath the Log In/Register drop-down. The Forgot Password/Forgot Username page displays.
  2. Type your username and click Submit. The Reset Password Options page displays.
  3. Reset your password with one of the following four options (click to view drop-downs):
  4. The tiles that display on the Reset Password Options page depend on the information you provided in your account and the services that your state provides.